1. What types of vehicles do you service? At European Autoworx, we service all makes and models. While we specialize in European cars such as BMW, Audi, Volkswagen and Mercedes, our experienced technicians are trained to handle any vehicle that comes through our doors. We maintain a complete suite of vehicle coding and update tools so we are absolutely equipped to service even the most current models.

2. How often should I get my vehicle serviced? As a general rule, we recommend a full service for your car every 12 months or 15,000km whichever comes first. However, different manufacturers have varying recommendations, so it’s always best to check your vehicle’s manual. We recommend keeping your vehicle servicing up to date and can complete all manufacturers log book servicing.

3. Why is regular vehicle servicing important? Regular servicing ensures your car is safe, efficient, and reliable. It helps identify potential problems early on, avoiding costly repairs in the future. Plus, a well-maintained car will have a higher resale value.

4. Can I wait at the workshop while my car is being serviced? Whilst you are welcome to wait for your car service to be completed, our convenient Coffs Harbour Jetty location is close to many businesses and delightful cafes. We can also offer a pick up and drop of service so you can keep going about your day while we take care of your car’s needs!

5. Do you use genuine parts for repairs? Yes, we use genuine or high-quality equivalent parts for all repairs to ensure your vehicle performs at its best.

6. How do I know if my car needs a repair? Unusual noises, changes in handling or performance, or warning lights on your dashboard are all indicators that your vehicle may need a repair. If you notice any of these signs, schedule an appointment with us as soon as possible.

7. How can I book a service? You can book a service online through our website, or by contacting us directly via phone or email.

8. Can you provide a quote before starting any repair work? While we can’t give an exact quote without inspecting your vehicle first, we’ll provide a comprehensive overview of the work and its estimated cost after our initial inspection. Our book a service online page also includes pricing estimates for the work to be booked. Please contact us directly if you need more information.

9. What forms of payment do you accept? We accept all major credit cards, debit cards, and cash. We unfortunately do not offer payment terms to individuals however many of our fleet servicing customers do maintain monthly accounts.

10. What do I do if I have a problem after a service or repair? Your satisfaction is our top priority. If you experience any issues following a service or repair, please contact us immediately so we can resolve the problem promptly.

Please feel free to contact us if you have any other questions or if you’d like more information about any of our services. We’re always here to help!